Conflict Resolution Training: Making it work for Everyone

Formation en classe ou virtuelle et en direct

• 1 jours (CONFLICT)
• 50:50 théorie à la pratique
• Formation en classe ou virtuelle et en direct
• Aller au plan de cours
• Voir cours connexes - Formation Résolution du Conflit
• Formation Résolution du Conflit Emplacement

In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course, Conflict Resolution Training: Making it Work for Everyone, teaches you how to resolve problems and manage conflict while keeping your cool. The format is a dynamic and interactive combination of lecture, scenarios, examples, exercises and discussions. Clients will leave the course having had the chance to discuss how to apply the tools to their real-world situations, as well as having a collection of resources to use as needed in their workplace.